Frequently Asked Questions

Please read our FAQ before sending us a message.

Zoe Alexander UK ships worldwide with DHL / Royal Mail and within the UK with Royal Mail 1st Class Signed For Service. For a guide to costs click on our link below:- DELIVERY CHARGES UK / WORLDWIDE
Zoe Alexander UK accepts PayPal and the following credit and debit cards:-
  • VISA
  • UKDM
  • JCB
  • VPAY
UK orders are dispatched by Royal Mail 1st Class Signed For Service with delivery in 24-48 hours. International orders are dispatched by DHL with delivery in 2-3 working days and Royal Mail, between 3 to 15 days depending on destination country.
Zoe Alexander UK uses the PayPal Pro Payment Gateway which is a secure payment gateway provider. We do not store any of your payment details on our site.
Your order is usually processed within 24 hours of payment. We will try to contact you directly to check you are happy with the sizes you have chosen. Your order is delivered by Royal Mail 1st Class in the UK or by Royal Mail/DHL internationally. Both forms of delivery are tracked and signed for where the country permits.
Zoe Alexander UK prints an invoice with every order that accompanies your shipment with a packing list itemising your order.

Send us an email

Please send any inquiries to:- We will always endeavour to answer your inquiries within 24 hours.

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